A guide to creating Basic Messages
Basic messages include your “Get Started” message, “Greeting Message”, “Default Message” & “Small Talk” features. These messages perform different functions which your bot sends to your user on different instances. Let’s get into the step by step guide on creating basic messages for your chatbots.
Step 1: Story Message
On the left side, click on “Chatbot AI” you will see "Story" option. Click on it and create first story message for your chatbot and if you are new to botsify, follow this guide to create first story message
Step 2: Get Started & Default Message
On the story page you will see all the story messages created and move to the 3 dots click on it you will see more options like: - Set as Get Started - Set as Default Message https://www.youtube.com/watch?v=ypOhJdMq47Y&t=44s You can select any of the option to setup a story message for these situations. It will prompt you a warning message just click on yes and you will see your story message added to Get Started tab.

Setting up 'Common User Questions'
You can teach your chatbot to support small talk with no extra development. If you wish you can enable small talk and customize responses to the below-mentioned sections of small talk. By default, your chatbot will respond with predefined phrases and customization is disabled.