To create a user segment, you first need to create a "data store". For that go to chatbot AI at the extreme left toolbar
Once the chatbot AI has opened, the next is to hit "datastore"
A window will open up showcasing a "create a Datastore" button. Hit that to start creating one.
Name your "datastore" and add its values, as shown below
Hit the toggle on to land the created "datastore" into the user segment
Click the "Add Datastore" button to add it.
The datastore has been created, therefore, the next is to create the user segment for that go to "users"
Click the "User Segmentation" to continue creating the user segments.
Enter the entities such as; name, attribute, operator, and value
Click the "Create" button to create the user segment.