Quick replies are small buttons containing a message. The user will not have to type their responses, instead, they will be given options beforehand. Once the user selects one of the options the choices they make will be personalized for that specific answer. The image below will help you understand more about quick replies.
This is how quick replies are shown in Messenger after making a choice by selecting a button.
How to Set Up Quick Replies
You can add quick replies when creating stories for your bot. Go to “Chatbot AI” and click “Story” from the side menu. Once you are there, click “Create a Story” then add quick replies to your story as follows.
You’ll notice 3 new options appearing after adding quick replies. The blue button indicates your current selected button. The "No quick reply" button is hidden in the chat but is activated when the user does not select any of the quick replies to answer.
You can carry on your story by clicking on each button and add content to your liking. The following image is just examples to use quick replies.
Click save and your quick replies in the story have been edited!