What are Quick Replies

Written by Hasan Rizvi
Posted On Nov, 21, 2017
Quick replies are small buttons containing a message. After selecting a button, the value of the button is displayed as a text message. The image below will help you understand more about the quick replies.

This is how quick replies are show in Messenger after selecting a button it looks something like this

How to Set Up Quick Replies

You can add quick replies when creating stories for your bot. Go to "New Story" from the side menu and add quick replies to a story as follow

After adding your quick replies it would look like this

Notice 3 new options appeared after adding quick replies. The blue button indicates the currently selected button. The "No quick reply" button is hidden in the chat but is activated when the user does not select any of the quick replies to answer.

You can carry on your story by clicking on each button and add content to your liking. Following are just examples to use quick replies.

You can also add quick replies to a quick reply to branch out your story. You will have to follow the same steps as above to add more quick replies.