What is it?Facebook Customer Chat allows you to integrate your Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.How to integrate it?Go to the "Promotion" page from the side menuClick on "Facebook Customer Chat" button and a window will pop up.Here you will see 3 fields.
First is for your website URL,
Second is for a reference parameter, this field is optional and can be left blank, and
Third is for your generated code.
Fill the input fields for Website URL and Reference Parameter and hit the "Generate Facebook Chat Code" button.This will fill the field for the generated code.Go ahead and copy this code and paste it just before the ending body tag of your web page.If you have followed each step, your page will have a messenger icon in the bottom right cornerLimitationsAt this time there are some limitations with Facebook Customer ChatSupported Browsers:Facebook Customer Chat is not supported for
In-app browsers on mobile
Supported Message Types:Facebook Customer Chat supports following message typesType Supported
Text message Yes
Video/Audio/GIF Yes (Receive Only)
Quick Replies Yes (Supported for limited quick reply types)