This tutorial will provide you with detailed information on the various options you have available on Botsify.
NOTE: It is assumed that an account and a chatbot have been created. If not, please follow the instructions available in the tutorials section.
The menu from the left side of the page is the first thing you should know about. It is designed in a vertical format and does not require much technical expertise to understand.
Let's see what the menu comprises of.
When you click here you see “Story”, “Media Blocks”, “Datastore”, “Conversational Forms” “Chatbot Training” and "Common User Questions". Let's have a look at each one of these, respectively.
This page allows you to create a story or multiple stories for your chatbot. A story can be comprised of user responses or suggestions from the chatbot as per your liking. You can make it as precise and detailed as you want! Read more about stories here.
Media Blocks are graphical messages, such as Image, Audio, File, Video, an Image Slider with some call to action, or Text message with some call to action. The easy design helps you to create media blocks without any learning.
With the help of it, you can group your keywords, make dynamic variables, and also define user attributes.
This page allows you to create and manage forms for your chatbot which can be added to an ongoing story. For instance, you want to get a customer’s contact information within the conversation, you can simply add a customized form in your story and store it for later use. Read more about forms here.
This section will help you teach your chatbot new queries from the users asked questions over time. Each time your user asks a question which the bot fails to answer, the query starts appearing in the "Chatbot Training" section.
In this section, you tell if the query/question which your chatbot failed to understand is a form of already presented query or entity? Or is it a story.
If it's a story you go ahead and create a one and if it's an alternative form/phrase of another query/question. You just teach your chatbot without creating a story every time.
Here in this section, your agent can learn how to support common user questions without any extra development. By default, it will respond with predefined phrases.
When you click here you see, "Analytics", "Growth Tools", "Broadcast Messages", "Schedule Messages", "Auto Sequence", and "One Time Notification". Let's have a look at each one of these, respectively.
Here you can view analytics on a daily, monthly, and overall bases of the performance. The high-level stats help you understand how your chatbot is performing. Also, when you click "Analytics" it will show numbers of options like general statistics, button stats, human vs bot chats, message stats, and more. You can see the image for further assistance.
It shows the statistics of your chatbot. Which mainly includes messages responded by bots, customers hours saved, and more.
This section is specially designed to calculate the statistics of the human chat and bot chats. However, there is monthly analytics of the human vs bot chats.
It calculates the stats of the messages, which mainly includes how many times the message has been sent or received.
This tool can help you trigger the flow. It can acquire users from comments, can provide Facebook Website Chat Widget, checkbox plugin, and a lot more.
By this section and by selecting the user segments and message tags you can broadcast the messages. However, keep Facebook policies in mind.
With the help of Schedule Message you to send reminder messages or can ask your user about what they are up to in a friendly way.
With the help of the Auto Sequence, you can send auto messages and can add tags. Also, you can remove the user from this campaign when he is added to any other auto-sequence campaign.
It is crystal by its name, the One Time Notifications Broadcasts. Through this section, you can select a one-time notification topic and pleases the user.
- One Time Notifications Broadcasts:
Here you can view all the chats your bot did with various users. You can see questions asked by a user and the responses your bot did/didn't give.
This section contains "Bot Users" and "User Segmentation"
In Bot Users you can view the list of people who have interacted with your chatbot at least once.
User Segmentation helps you create segments of users based on entities.
This tab allows you can manage everything related to your chatbot here. For instance, general messages, clearing of data, managing hours, managing team, publishing a bot, and a lot more.
Website Chatbot Setting:
This page can help you with each chatbot setting. It can help you with branding too.
This will redirect you to Botsify’s YouTube channel where you can find amazing videos including detailed tutorials on using the Botsify platform.
Redirects you to our help section.
This will take you to our Facebook community, where lots of people get along and drop their queries/feedback for Botsify.
View and edit your current profile.
This will inform you which plan you are using and you can also change it from here.
You can log out of your profile from here
You can find details of each functionality in the next tutorials.