Here’s how it looks like-
Multi-Product message example
Menu triggered when user clicks on Start Shopping
Single Product message example
Product Detail Page example
1.Creates a catalog on the Commerce Manager.
2.Assign the Catalog to your WhatsApp Business Account (only one Catalog allowed per WABA).
3.Business then sends single or multiple product messages to customers using the Catalog API.
4.Receive responses from customers via Webhooks.
Note: If the WABA is Indian (+91 phone number), the business’s e-commerce compliance is necessary. Please read – How to comply with the laws for selling online in India using WhatsApp Business API1.Using the API
2.Using the Commerce Manager Interface
In this article, we will discuss the second approach to use the Commerce Manager Interface to create a Catalog and upload your inventory of items- You can follow this process.1. If this will be your first catalogue, click Get Started. Select Create a catalogue and then click Get Started.
2. If you already have at least one catalogue, you’ll see all of your catalogues listed. Select + Add Catalogue to create a new one.
1. Select Upload product info if you plan to add items yourself in Commerce Manager.
2. Select Connect a partner platform if you host your items on a partner platform that has an integration with Facebook. Select a platform and follow the link to its website to complete setup and import items to Facebook. Learn more about importing items from a partner platform.
Now, you can add items to your Catalog.
Items added in your Catalog under Commerce Manager
Navigate to WhatsApp Manager from Facebook Business Settings Page
On WhatsApp Manager, click on “Catalog” from the left navigation.Click on “Choose Catalog”.
Click on “Connect Catalog” after selecting the Catalog.
Once the Catalog is connected, this is the view.
The Official Guide to sending these messages can be found here.
To set up the API, you must get the latest Postman Collection from this link.
On the Postman Collection, these APIs are available under the “Messages” folder.
To send the product messages, you would require the below parameters.
Finding catalog ID from Commerce Manager on Facebook
Finding product_retailer_id from Commerce Manager on Facebook
API Request & Response for Single Product Message
Sample Single Product Message received via API
API Request Sample-
Multi-Product Message Example
The above guide has been prepared to assume you have access to WhatsApp’s Official Business APIs from a WhatsApp API Provider. If you do not have access to WhatsApp APIs, you can get the same very easily.