Create Auto-Sequence to Stay Connected with your Clients

Written by Hasan Rizvi
Posted On Feb, 05, 2019
In this tutorial, we will learn to create auto-sequence for our new clients.This auto-sequence can keep your user in a loop so that they can feel that you haven’t forgotten them.

From Left toolbar, click on Promotion.

Click on Auto-Sequence from Promotion drop-down.



Create an Auto-Sequence from the Center button.



Give Name to your sequence and select the Trigger time.



There are 3 options:

After Initial Conversation: Your auto-sequence will be sent to the user after the initial conversation.

After User Added to Segment: Your auto-sequence will be sent to the user added to any segment.

After Last Conversation: Your auto-sequence will be sent to the user after the last conversation.

I have selected: After Initial Conversation. Enter Save.



You will be directed to the new window like this:



If you have Message list, you can select the relevant message on which you want to send Auto-Sequence or Create Message from the center button.

Set the timings on which you want to send your auto-sequence.



You can select the Days, Hours and Minutes on which you can send the message.



In this scenario, the user skipped giving the details. We have set auto-sequence in a way that if the user doesn’t give you details, you can send the reminder by asking “Kindly give your details”



Note: Auto-Sequence can only be used in Facebook Messenger Bot.